Privacy policy

Data controller

The data controller is French Realty SAS. For any question regarding your data, write to contact@frenchrealty.fr.

Data collected

• Account data: name, email, phone, property address.
• Service data: requests, reports, photos related to the property.
• Billing data: package purchases, hour-account history.
• Technical data: connection logs required for service security.
• Subscription data: email address, and name if you provide it, when subscribing to the newsletter.

Purposes

The data is used to provide the service (hour-account management, scheduling and performance of interventions), handle billing, send you the necessary transactional emails and respond to your requests.

Legal basis

Processing is based on the performance of the contract, compliance with legal obligations (billing) and, where applicable, your consent.

Cookies and analytics

The site uses strictly necessary cookies for its operation (language, session, remembering your cookie choice). With your consent only, we measure audience via Microsoft Clarity to improve the service; no non-essential tracker is set without your agreement, collected via a dedicated banner. Details and management of your choices are available on thecookie management page.

Online assistant and messaging

A conversational assistant may welcome non-signed-in visitors to orient them. This use is anonymous and without storage: no conversation is kept. Only aggregated, non-personal technical counters (rate-limiting computed on a non-reversible fingerprint of the IP address) are used to prevent abuse. The messaging service reserved for signed-in clients retains the history of exchanges with the team, for tracking your request.

Hosting and subprocessors

Data is hosted with our technical providers (in particular for infrastructure, database, payments, email sending and, subject to your consent, audience measurement). Payment is processed by a certified payment provider; we do not store your banking data.

Retention period

Data is kept for the duration of the contractual relationship, then archived in accordance with legal obligations (particularly accounting).

Newsletter

If you subscribe to our newsletter, your email address (and your name if you provide it) is used to send you our content and news. Subscription relies on double consent: a confirmation email validates your request before any sending. You can unsubscribe at any time, in one click, via the link in each email or from the dedicated page.

• Purpose: sending the French Realty newsletter.
• Legal basis: your consent (double opt-in).
• Duration: as long as your subscription is active; a record of your unsubscription is kept to honour your choice.

Your rights

You have a right of access, rectification, erasure, restriction, objection and portability. You may exercise these rights by writing to us. You may also lodge a complaint with the CNIL (the French data protection authority).

Document to be completed and validated before final publication.